Disclosure Statement

Financial Advice Provider Details

Finsol Financial Services Limited
FSP627069
Phone: 0800 346 765
Email: finsol@finsol.co.nz
Head Office: 9 Customs Quay, Ahuriri, Napier

Licensing Information

Finsol Financial Services Limited (trading as Finsol Financial Advisers) is licensed by the Financial Markets Authority (FMA) to provide financial advice services. You can find us on the Financial Services Register under FSP627069.

Nature and Scope of Our Advice

Services Provided

Personal and business insurance
ACC CoverPlus Extra
Home loans and mortgages
KiwiSaver advice and Investment advice
Australian Superannuation and UK Pension transfers
Financial reviews

Insurance Providers: AIA, Accuro, Asteron Life, Chubb Life, Fidelity Life, NIB, Partners Life, Southern Cross

Lending Providers: ANZ, ASAP Finance, ASB, Avanti, Bluestone, BNZ, Cressida, DBR, First Mortgage Trust, Heartland, Kiwibank, Liberty, NZCU, Resimac, SBS, Sovereign, The Co-operative Bank, Westpac

KiwiSaver Providers: Booster, Pathfinder, Milford, Kōura, Generate, Fisher Funds, QuayStreet (pending)

Investment Providers: Consilium, Milford Asset Management, Generate, Kernel Wealth, QuayStreet (pending)

Commission and Fees

Insurance – commission (paid by insurer):

Group: Up to 15% of annual premium
Personal: 30%–220% of first year’s premium

Ongoing:

Group: Up to 15% annually
Personal: 5%–30% annually

Insurance clients’ fees (if applicable):

If we receive no commission and you still wish to proceed, a fee amount for service will be agreed in writing before we begin.

Lending – commission (paid by lender):

Initial: 0.45%–0.90% of loan amount
Ongoing: 0%–0.20% of remaining balance (paid monthly)

Lending client fees (if applicable):

Financial advice: $250/hr + GST (min. 2 hrs)
Nil commission lenders: 0.75%–1.50% of loan amount
Bridging finance: 0.75%–1.25% of loan amount
Withdrawal/cancellation: $250/hr + GST (min. 2 hrs)

KiwiSaver – fee (paid by provider)

0.20%–0.50% p.a. of your balance (paid by provider, no extra cost to you)
Kōura exception: the provider facilitates a fee for the advice provided of 0.30% p.a. of your balance
Kernel Wealth exception: the provider facilitates a fee for the advice provided of 0.25% p.a. of your balance
Some providers also pay a one-off fee ($0–$300)

Investment advice

One-off advice fee: $500 + GST
Ongoing servicing fee: 0.20%–0.35% p.a. + GST (deducted from portfolio)

Australian Super

One-off service fee for transfer: $250
0.20%–0.50% p.a. of your balance (paid by provider, no extra cost to you)

UK Pension Transfer

One-off service fee for transfer: $500
0.30% p.a. of your balance (paid by provider, no extra cost to you)
0.20% p.a. of your balance

Conflicts of Interest & Incentives

We are paid by providers for placing insurance, implementing investments, or securing loans — not by you. We don’t accept incentive gifts, except for occasional small seasonal gifts. We are not tied to any provider and always prioritise your best interests. All team members complete annual conflict of interest training, and we maintain a formal register. We also undergo regular external compliance audits.

Our Six-Step Advice Process

Build the client relationship
Gather goals and information
Analyse your financial position
Provide written recommendations
Implement your plan
Ongoing reviews and updates

Duties Information

Under the Financial Markets Conduct Act, we must:

Prioritise your interests
Act with care, diligence and skill
Meet competence and ethical standards set in the Code of Conduct

Reliability History

Finsol and its advisers have no record of public discipline, convictions, civil proceedings, bankruptcy, or insolvency.

Complaints

Internal Complaints

If you have a concern, contact your adviser first. If unresolved, contact:

Anne Oldham
finsol@finsol.co.nz
+64 410 399 722

We’ll acknowledge your complaint within 24 hours and follow our internal process:

Assess the issue and advise on next steps
Request more details if needed
Aim to resolve within 10 working days
If more time is needed, we’ll provide updates
We’ll contact you with the outcome via phone or email.

External Complaints

If you’re not satisfied with our response, you can contact our dispute resolution scheme:

Financial Services Complaints Ltd (FSCL)
0800 347 257
info@fscl.org.nz
PO Box 5967, Lambton Quay, Wellington 6145
www.fscl.org.nz

This service is free and independent.

Professional Indemnity

Finsol is covered by Professional Indemnity Insurance underwritten by Dual New Zealand. Terms, conditions and exclusions apply.