Delivering The Claim Outcomes Kiwis Deserve

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While our media does its best to convince us life and health insurers are constantly looking to avoid paying claims, this couldn't be further from the truth. Ultimately it comes down to the quality of the work completed at application time.  

Since its founding in 2010, we've had thousands of claims paid. In fact, we've never had a claim declined. It's a track record we're proud of that reinforces our client-first and advice-driven approach.

So why does our claims track record look so different from many other insurance advisory firms in New Zealand?

We don't take shortcuts and ensure all relevant medical and financial information is attached to the insurance proposal.

This means sending a completed application form and copies of ACC claims history, GP records, financial statements, and whatever else the underwriter needs to make an informed offer; this eliminates non-disclosure issues and creates a watertight policy at claim time.

Client cover types and levels are relevant to their needs.

Through our experience and by following a detailed and informative advice process that assesses financial risks and concerns, we can recommend insurance portfolios specific to financially protecting health, wealth, and lifestyle.

We negotiate and secure better insurance contracts.

Suppose an underwriter puts forward an offer that we consider to be unfair. In that case, we'll always negotiate better and fairer terms, even if that means submitting a new proposal to another insurer.

We're here for the long haul.

While many advisers attempt to sell a product and vie for a quick transaction, we're committed to our clients long-term; this means periodic risk assessments, constant communication, and regular reviews of any policy endorsements like premium loadings or exclusions.

We've aligned with the right insurers.

We avoid insurers that tend to only assess medical information from application forms. A claim-centric insurer will always obtain further GP and specialist reports as required.

Unwavering claim support from start to finish.

We're our clients' claim support network. From skin checks and wisdom teeth removal to major cancer claims and long-term disablements, we're with our clients through thick and thin, regardless of how severe or complicated their medical event is.

This article is for informational purposes only and should not be considered as financial advice. It is always recommended to consult with a qualified financial professional before making any financial decisions based on your individual circumstances.


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