Disclosure Statements

Finsol Financial Services Limited

Financial Advice Provider Details

• Finsol Financial Services Limited
• FSP627069
• Phone: 0800 346 765
• Email: compliance@finsol.co.nz
• Head Office: 9 Customs Quay, Ahuriri, Napier

Licensing Information

Finsol Financial Services Limited (trading as Finsol Financial Advisers) is licensed by the Financial Markets Authority (FMA) to provide financial advice services. You can find us on the Financial Services Register under FSP627069.

Nature and Scope of Our Advice

We focus solely on Life and Health Insurance, Investments, KiwiSaver, General Financial Advice and Mortgages. Our partner company (Finsol Commercial Insurance Limited) focus on Fire and General insurance.

Services Provided

• Lifestyle Insurance
• Business Insurance
• Home loans and mortgages
• KiwiSaver advice and investment portfolio advice
• Australian Superannuation and UK Pension Transfers
• Financial review

Insurance Providers:

AIA, Accuro, Asteron Life, Chubb Life, Fidelity Life, NIB, Partners Life, PPS Mutual, and Southern Cross.

Lending Providers:

ANZ, ASAP Finance, ASB, Avanti, Bluestone, BNZ, Cressida, DBR, First Mortgage Trust, Heartland, Kiwibank, Liberty, NZCU, Resimac, SBS, Sovereign, The Co-operative Bank, and Westpac.

KiwiSaver Providers:

Booster, Pathfinder, Milford, Kōura, Generate, Fisher Funds, Kernel Wealth, QuayStreet, and Mercer (pending).

Investment Providers:

Consilium, Milford, Generate, Pathfinder, and QuayStreet.

Commission and Fees

In many cases, our services are provided at no direct cost to you, as we are remunerated by product providers or lenders.

Where advice does not result in provider remuneration, or where additional work is required, an advice fee may apply. Any fees will always be clearly outlined, agreed in writing, and confirmed before any work begins.

Fees are typically invoiced at the point advice is delivered or when an application has been submitted, depending on the nature of the engagement.

Insurance – commission paid by the insurer

• Initial commission ranges from 30% to 230% of the first year’s premium
• Ongoing commission ranges from 5%–30% of the annual premium
• Group Schemes may pay up to 15% of the annual premium

Insurance advice fees

Where a detailed insurance review is completed, and no product placement occurs, a fee of $250 + GST per hour may apply.

An estimate of time and total cost will be provided and agreed in writing before any work begins.

Any applicable fee will be invoiced once the relevant paperwork associated with your recommended changes has been submitted to the insurer. If you choose not to proceed with the recommended changes, the fee may be invoiced once your advice has been provided.

ACC administration services

We may assist eligible clients with the setup and ongoing management of ACC CoverPlus Extra.

This can include liaising with ACC, making changes to occupation classifications, managing policy adjustments or cancellations, responding to ACC queries, and assisting with reapplications where cover has lapsed.

While initial setup may be provided at no cost, ongoing administration may incur a fee where additional work is required, including where reapplication for ACC CoverPlus Extra is needed.

Any applicable fee will be discussed with you in advance. We will provide an estimate of the time and total cost, which will be agreed before any work begins.

Fees may be charged on a fixed fee or hourly basis, depending on the nature and complexity of the work.

This service is administrative in nature and does not constitute personalised financial advice.

Lending – commission paid by the lender

• Initial commission ranges from 0.45%–0.90% of the loan amount
• Ongoing commission ranges from 0%–0.20% of the remaining balance

Lending advice fees

In some situations, a fee may apply, including complex lending, lenders that do not pay commission, bridging finance, or where an application does not proceed.

• $250 + GST per hour, or
• 0.75% to 1.50% of the loan amount, depending on the situation

All fees will be clearly outlined and agreed upon in writing before any work begins.

Where a fee applies, this will be invoiced at an appropriate stage of the process, typically upon loan approval or drawdown.

KiwiSaver costs 

In most cases, we are remunerated by the provider through an adviser fee rebate. This means there is no additional cost to you for working with us, as our remuneration is paid from the provider’s existing fee structure.

Typical remuneration ranges from 0.20% to 0.50% per annum of your balance.

In some cases, where a provider does not offer an adviser fee rebate, an advice fee is applied in addition to the provider’s underlying fees. This reflects the customised nature of the advice and ongoing service.

• Kōura: 0.30% per annum
• Kernel Wealth: 0.25% per annum

These are deducted from your investment and will be clearly disclosed.

Investment advice

Where investment advice is provided, an advice fee will apply for the preparation of your personalised investment recommendations.

Our fee is $250 + GST per hour. Based on your situation, we will provide an estimate of the time required before any work begins. Most investment advice engagements typically require between 2 and 4 hours.

• Trust application fee of $250 + GST may apply
• Ongoing servicing fee ranges from 0.30% to 0.50% per annum + GST

All scope, estimated time, and cost will be agreed in writing before any work commences.

The advice fee will be invoiced once your investment recommendations have been prepared and presented.

Australian Super

• One-off transfer service fee of $500 + GST, invoiced once your application has been submitted to the relevant provider
• Ongoing servicing ranges from 0.20% to 0.50% per annum, paid by the provider

UK Pension Transfer

• One-off transfer service fee of $1,000 + GST, invoiced once your application has been submitted to the relevant provider
• Ongoing servicing of 0.50% per annum, with 0.30% paid by the provider

Complimentary initial Financial Review

Your initial consultation is provided at no cost.

This meeting is designed to understand your position, identify key risks and opportunities, and determine how we can add value.

No detailed analysis or written recommendations are provided at this stage.

Advice Fee for General Guidance

Where personalised financial advice or strategy is required and does not result in provider remuneration, a fee of $250 + GST per hour will apply.

We will provide an estimate of the time required, typically expressed as a range, and confirm the total expected cost before any work begins.

Where additional work is required outside the agreed scope, this will be discussed and approved before proceeding.

Fees will be invoiced once your advice and recommendations have been provided. Payment terms may include a deposit prior to work commencing, with the balance payable on completion.

Important

No advice work will be undertaken until the scope, fees, and engagement have been clearly agreed in writing.

Conflicts of Interest and Incentives

• We are generally paid by providers for placing insurance, implementing investments, or securing loans — not by you.
• We don’t accept incentive gifts, except for occasional small seasonal gifts. We are not tied to any provider and always prioritise your best interests.
• We do not pay or receive referral fees. Where we refer you to other professionals, this is based solely on the quality of their service and their ability to meet your needs.
• All team members complete annual conflict-of-interest training, and we maintain a formal register. We also undergo regular external compliance audits.

Our Six-Step Advice Process

1. Build the client relationship
2. Gather goals and information
3. Analyse your financial position
4. Provide written recommendations
5. Implement your plan
6. Ongoing reviews and updates

Duties Information

Under the Financial Markets Conduct Act 2013, we are committed to:

• Giving priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests
  Exercising care, diligence, and skill in providing you with advice.
• Meeting standards of competence, knowledge, and skill as set by the Code of Professional Conduct for Financial Advice Services.
• Meeting standards of ethical behaviour, conduct, and client care as set by the Code of Professional Conduct for Financial Advice Services.
• For more details on these obligations, feel free to contact us or visit the FMA website.

Reliability History

Finsol and its advisers have no record of public discipline, convictions, civil proceedings, bankruptcy, or insolvency.

Complaints

Internal Complaints Process

If you have a concern, contact your adviser first, who will do their best to resolve it satisfactorily.

If unresolved, contact our compliance manager or submit your complaint:

• Anne Oldham
• complaints@finsol.co.nz
• +61 410 399 722

We’ll acknowledge your complaint within 24 hours and follow our internal process:

• Assess the issue and advise on next steps
• Request more details if needed
• Aim to resolve within 10 working days
• If more time is needed, we’ll provide updates
• We’ll contact you with the outcome via phone or email.

External Complaints Process

If you’re not satisfied with our response, you can contact our dispute resolution scheme:

• Financial Services Complaints Ltd (FSCL)
• 0800 347 257
• info@fscl.org.nz
• PO Box 5967, Lambton Quay, Wellington 6145
• www.fscl.org.nz

This service is free and independent.

Professional Indemnity

Finsol is covered by Professional Indemnity Insurance underwritten by Dual New Zealand. Terms, conditions and exclusions apply.

Finsol Commercial Insurance Limited

Financial Advice Provider Details

• Finsol Commercial Insurance Limited
• FSP627069
• Phone: 0800 346 765
• Email: compliance@finsol.co.nz
• Head Office: 4B Bute Road, Browns Bay, Auckland

Licensing Information

At Finsol Commercial Insurance Limited, we’re proud to operate as a registered financial advice provider (Authorised Body) under a full license granted on 20-Dec-2023, with registration number FSP627069 . Our work is regulated by the Financial Markets Authority (FMA).

Our team at Finsol are authorised to deliver financial advice services under the Financial Advice Provider Class 2 License held by Community Broker Network Limited (CBN NZ), FSP registration number FSP1003687.

Nature and Scope of Our Advice

Our advisers are skilled in providing guidance on a variety of insurance products—commercial, domestic, and personal, often grouped as Fire and General Insurance. We’re here to help you protect your income, assets, and liabilities, reducing the financial impact if the unexpected happens.

We focus solely on Fire and General Insurance, and our partner company (Finsol Financial Services) gives advice on Life and Health Insurance, Investments, KiwiSaver, Health Insurance, General Financial Advice and Mortgages.

Currently, there are no limitations on our advice scope. Should any arise, we will inform you transparently.

CBN NZ is affiliated with Steadfast NZ Limited (Steadfast), which supports us in delivering high-quality advice through purchasing advantages and enhanced service support.

Our financial advice spans a variety of products from New Zealand-based and international providers. Here are some key offerings:

• Domestic Property and Contents Insurance
• Business and Commercial Packages
• Liability Insurance
• Motor and Vehicle Insurance
• Cyber and Data Protection
• Specialised Plant and Equipment
• Marine Insurance
• Travel Insurance
• Event Insurance
• Contract and Project Insurance
• And more

Commercial Insurance Providers:

• 360 Underwriting as Underwriting Agents of
• AIG
• AIG Insurance New Zealand Limited
• Ando Insurance Group Limited (The Hollard
• Insurance Company Pty Limited)
• Ando Insurance Group Ltd (on behalf of certain underwriters at Lloyds)
• AWP Services New Zealand Ltd t/as Allianz Partners (The Hollard Insurance Company Pty Ltd)
• Berkshire Hathaway Specialty Insurance Company
• Bounce Insurance Limited on behalf of certain underwriters at Lloyds
• CFC Underwriting Limited
• Chubb Insurance New Zealand Limited
• Classic Cover Insurance underwritten by Lumley, a business division of IAG
• Club Auto Insurance (NZ) Limited
• Cover-More (NZ) Ltd
• Delta Insurance New Zealand Limited as Coverholders of Lloyds
• Dual New Zealand Limited as Underwriting agents for HDI Global
• Dual New Zealand Limited as Underwriting agents for Lloyds
• Emergence NZ Ltd
• IAG New Zealand Ltd
• Insurance Underwriters (NZ) Limited
• Market Lane Insurance Group (NZ) Limited
• Mecon Insurance Limited
• Nautilus Marine Underwriting Agency Ltd
• NM Insurance
• NZ Underwriting Agencies
• Protecsure Pty Ltd as agents of Chubb
• Insurance Company of Australia Limited
• QBE Insurance (Australia) Limited
• Solution Underwriting Agency Pty Ltd
• Star Insurance Ltd as Underwriting Agents for Vero Insurance New Zealand Ltd
• Star Insurance Ltd as Underwriting Agents for Berkshire Hathaway Specialty Insurance
• TAI, a division of Insurance Wholesale Limited on behalf of certain underwriters at Lloyds
• TLC Insurance Ltd as Underwriting Agent for Vero Liability
• TLC Insurance Ltd as Underwriting Agents for Berkshire Hathaway Specialty Insurance
• Totara Property Insurance as Underwriting Agents of IAG New Zealand Limited
• UAA New Zealand as Underwriting Agency of QBE Insurance (International) Limited
• Vero Insurance New Zealand Limited
• Vero Liability Insurance Limited
• Vero Marine Insurance, an operating division of Vero Insurance New Zealand Ltd
• Zurich Australian Insurance Limited (ZAIL)
  And more

Commission and Fees

We are typically remunerated by the insurer for arranging a product, at no expense to you. In some situations, we may need to charge a fee for our time or services. If this applies, we will advise you in advance, outline the nature and amount of the fee, and seek your approval before any work proceeds.

Insurance commission (paid by insurer):

• Initial: Up to 28% of the annual premium
• Renewal: Up to 28% of the annual premium

Insurance advice fees (if applicable):

If we receive no commission and you still wish to proceed, a fee amount for the service will be agreed in writing before we begin.

Conflicts of Interest and Incentives

• We are generally paid by providers for placing insurance, not by you.
• We don’t accept incentive gifts, except for occasional small seasonal gifts. We are not tied to any provider and always prioritise your best interests.
• All team members complete annual conflict-of-interest training, and we maintain a formal register. We also undergo regular external compliance audits.
• CBN NZ retains a portion of the income for professional support to us.

Our Six-Step Advice Process

1. Build the client relationship
2. Gather goals and information
3. Analyse your financial position
4. Provide written recommendations
5. Implement your plan
6. Ongoing reviews and updates

Duties Information

Under the Financial Markets Conduct Act 2013, we, CBN NZ, and anyone advising on our behalf are committed to:

• Giving priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests
• Exercising care, diligence, and skill in providing you with advice.
• Meeting standards of competence, knowledge, and skill as set by the Code of Professional Conduct for Financial Advice Services.
• Meeting standards of ethical behaviour, conduct, and client care as set by the Code of Professional Conduct for Financial Advice Services.
• For more details on these obligations, feel free to contact us or visit the FMA website.

Reliability History

Finsol and its advisers have no record of public discipline, convictions, civil proceedings, bankruptcy, or insolvency.

Complaints

Complaints Process

If you have a concern, contact your adviser first, who will do their best to resolve it satisfactorily.

If unresolved, contact our compliance manager or submit your complaint here.

• Anne Oldham
• complaints@finsol.co.nz
• +61 410 399 722

We’ll acknowledge your complaint within 24 hours and follow our internal process:

• Assess the issue and advise on next steps
• Request more details if needed
• Aim to resolve within 10 working days
• If more time is needed, we’ll provide updates
• We’ll contact you with the outcome via phone or email.

Please refer to https://cbnnz.nz/complaints-process/ for our full Complaints and Disputes process.

Professional Indemnity

Finsol is covered by Professional Indemnity Insurance underwritten by Dual New Zealand. Terms, conditions and exclusions apply.