Disclosure Statements
To view the Finsol Financial Services Limited Disclosure Statement, click the link below.
To view the Finsol Commercial Insurance Limited Disclosure Statement, click the link below.
Finsol Financial Services Limited
Financial Advice Provider Details
- Finsol Financial Services Limited
- FSP627069
- Phone: 0800 346 765
- Email: finsol@finsol.co.nz
- Head Office: 9 Customs Quay, Ahuriri, Napier
Licensing Information
Finsol Financial Services Limited (trading as Finsol Financial Advisers) is licensed by the Financial Markets Authority (FMA) to provide financial advice services. You can find us on the Financial Services Register under FSP627069.
Nature and Scope of Our Advice
We focus solely on Life and Health Insurance, Investments, KiwiSaver, General Financial Advice and Mortgages. Our partner company (Finsol Commercial Insurance Limited) focus on Fire and General insurance.
Services Provided
- Lifestyle Insurance
- Business Insurance
- Home loans and mortgages
- KiwiSaver advice and investment portfolio advice
- Australian Superannuation and UK Pension Transfers
- Financial reviews
Insurance Providers: AIA, Accuro, Asteron Life, Chubb Life, Fidelity Life, NIB, Partners Life, Southern Cross
Lending Providers: ANZ, ASAP Finance, ASB, Avanti, Bluestone, BNZ, Cressida, DBR, First Mortgage Trust, Heartland, Kiwibank, Liberty, NZCU, Resimac, SBS, Sovereign, The Co-operative Bank, Westpac
KiwiSaver Providers: Booster, Pathfinder, Milford, Kōura, Generate, Fisher Funds, Kernel Wealth, QuayStreet (pending)
Investment Providers: Consilium, Milford, Generate, Pathfinder, QuayStreet (pending)
Commission and Fees
We are typically remunerated by the product provider or lender for arranging a product or service, at no expense to you. In some situations, we may need to charge a fee for our time or services. If this applies, we will advise you in advance, outline the nature and amount of the fee, and seek your approval before any work proceeds.
Insurance – commission (paid by insurer):
- Group: Up to 15% of annual premium
- Personal: 30%–230% of the first year’s premium
Ongoing:
- Group: Up to 15% annually
- Personal: 5%–30% annually
Insurance advice fees (if applicable):
If we receive no commission and you still wish to proceed, a fee amount for the service will be agreed in writing before we begin.
Lending – commission (paid by lender):
- Initial: 0.45%–0.90% of the loan amount
- Ongoing: 0%–0.20% of remaining balance (paid monthly)
Lending advice fees (if applicable):
- Financial advice: $250/hr + GST (min. 2 hrs)
- Nil commission lenders: 0.75%–1.50% of the loan amount
- Bridging finance: 0.75%–1.25% of the loan amount
- Withdrawal/cancellation: $250/hr + GST (min. 2 hrs)
KiwiSaver – fee (generally paid by provider)
- 0.20%–0.50% p.a. of your balance (paid by provider, no extra cost to you)
- Kōura exception: the provider facilitates a fee for the advice provided of 0.30% p.a. of your balance
- Kernel Wealth exception: the provider facilitates a fee for the advice provided of 0.25% p.a. of your balance
- Some providers also pay a one-off fee ($0–$300)
Investment advice
- One-off advice fee: $500 + GST
- Ongoing servicing fee: 0.20%–0.35% p.a. + GST (deducted from portfolio)
Australian Super
- One-off service fee for transfer: $250
- 0.20%–0.50% p.a. of your balance (paid by provider, no extra cost to you)
UK Pension Transfer
- One-off service fee for transfer: $500
- 0.50% p.a. of your balance (0.30% paid by provider, no extra cost to you)
Conflicts of Interest and Incentives
- We are generally paid by providers for placing insurance, implementing investments, or securing loans — not by you.
- We don’t accept incentive gifts, except for occasional small seasonal gifts. We are not tied to any provider and always prioritise your best interests.
- All team members complete annual conflict-of-interest training, and we maintain a formal register. We also undergo regular external compliance audits.
Our Six-Step Advice Process
- Build the client relationship
- Gather goals and information
- Analyse your financial position
- Provide written recommendations
- Implement your plan
- Ongoing reviews and updates
Duties Information
Under the Financial Markets Conduct Act 2013, we are committed to:
- Giving priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests
Exercising care, diligence, and skill in providing you with advice. - Meeting standards of competence, knowledge, and skill as set by the Code of Professional Conduct for Financial Advice Services.
- Meeting standards of ethical behaviour, conduct, and client care as set by the Code of Professional Conduct for Financial Advice Services.
- For more details on these obligations, feel free to contact us or visit the FMA website.
Reliability History
Finsol and its advisers have no record of public discipline, convictions, civil proceedings, bankruptcy, or insolvency.
Complaints
Internal Complaints Process
If you have a concern, contact your adviser first, who will do their best to resolve it satisfactorily.
If unresolved, contact our compliance manager or submit your complaint:
- Anne Oldham
- complaints@finsol.co.nz
- +61 410 399 722
We’ll acknowledge your complaint within 24 hours and follow our internal process:
- Assess the issue and advise on next steps
- Request more details if needed
- Aim to resolve within 10 working days
- If more time is needed, we’ll provide updates
- We’ll contact you with the outcome via phone or email.
External Complaints Process
If you’re not satisfied with our response, you can contact our dispute resolution scheme:
- Financial Services Complaints Ltd (FSCL)
- 0800 347 257
- info@fscl.org.nz
- PO Box 5967, Lambton Quay, Wellington 6145
- www.fscl.org.nz
This service is free and independent.
Professional Indemnity
Finsol is covered by Professional Indemnity Insurance underwritten by Dual New Zealand. Terms, conditions and exclusions apply.
Finsol Commercial Insurance Limited
Financial Advice Provider Details
- Finsol Commercial Insurance Limited
- FSP627069
- Phone: 0800 346 765
- Email: finsol@finsol.co.nz
- Head Office: 9 Customs Quay, Ahuriri, Napier
Licensing Information
At Finsol Commercial Insurance Limited, we’re proud to operate as a registered financial advice provider (Authorised Body) under a full license granted on 20-Dec-2023, with registration number FSP627069 . Our work is regulated by the Financial Markets Authority (FMA).
Our team at Finsol are authorised to deliver financial advice services under the Financial Advice Provider Class 2 License held by Community Broker Network Limited (CBN NZ), FSP registration number FSP1003687.
Nature and Scope of Our Advice
Our advisers are skilled in providing guidance on a variety of insurance products—commercial, domestic, and personal, often grouped as Fire and General Insurance. We’re here to help you protect your income, assets, and liabilities, reducing the financial impact if the unexpected happens.
We focus solely on Fire and General Insurance, and our partner company (Finsol Financial Services) gives advice on Life and Health Insurance, Investments, KiwiSaver, Health Insurance, General Financial Advice and Mortgages.
Currently, there are no limitations on our advice scope. Should any arise, we will inform you transparently.
CBN NZ is affiliated with Steadfast NZ Limited (Steadfast), which supports us in delivering high-quality advice through purchasing advantages and enhanced service support.
Our financial advice spans a variety of products from New Zealand-based and international providers. Here are some key offerings:
- Domestic Property and Contents Insurance
- Business and Commercial Packages
- Liability Insurance
- Motor and Vehicle Insurance
- Cyber and Data Protection
- Specialised Plant and Equipment
- Marine Insurance
- Travel Insurance
- Event Insurance
- Contract and Project Insurance
- And more
Commercial Insurance Providers:
- 360 Underwriting as Underwriting Agents of
- AIG
- AIG Insurance New Zealand Limited
- Ando Insurance Group Limited (The Hollard
- Insurance Company Pty Limited)
- Ando Insurance Group Ltd (on behalf of certain underwriters at Lloyds)
- AWP Services New Zealand Ltd t/as Allianz Partners (The Hollard Insurance Company Pty Ltd)
- Berkshire Hathaway Specialty Insurance Company
- Bounce Insurance Limited on behalf of certain underwriters at Lloyds
- CFC Underwriting Limited
- Chubb Insurance New Zealand Limited
- Classic Cover Insurance underwritten by Lumley, a business division of IAG
- Club Auto Insurance (NZ) Limited
- Cover-More (NZ) Ltd
- Delta Insurance New Zealand Limited as Coverholders of Lloyds
- Dual New Zealand Limited as Underwriting agents for HDI Global
- Dual New Zealand Limited as Underwriting agents for Lloyds
- Emergence NZ Ltd
- IAG New Zealand Ltd
- Insurance Underwriters (NZ) Limited
- Market Lane Insurance Group (NZ) Limited
- Mecon Insurance Limited
- Nautilus Marine Underwriting Agency Ltd
- NM Insurance
- NZ Underwriting Agencies
- NZI, a division of IAG New Zealand Limited
Protecsure Pty Ltd as agents of Chubb - Insurance Company of Australia Limited
QBE Insurance (Australia) Limited - Solution Underwriting Agency Pty Ltd
- Star Insurance Ltd as Underwriting Agents for Vero Insurance New Zealand Ltd
- Star Insurance Ltd as Underwriting Agents for Berkshire Hathaway Specialty Insurance
- TAI, a division of Insurance Wholesale Limited on behalf of certain underwriters at Lloyds
- TLC Insurance Ltd as Underwriting Agent for Vero Liability
- TLC Insurance Ltd as Underwriting Agents for Berkshire Hathaway Specialty Insurance
- Totara Property Insurance as Underwriting Agents of IAG New Zealand Limited
- UAA New Zealand as Underwriting Agency of QBE Insurance (International) Limited
- Vero Insurance New Zealand Limited
- Vero Liability Insurance Limited
- Vero Marine Insurance, an operating division of Vero Insurance New Zealand Ltd
- Zurich Australian Insurance Limited (ZAIL)
And more
Commission and Fees
We are typically remunerated by the insurer for arranging a product, at no expense to you. In some situations, we may need to charge a fee for our time or services. If this applies, we will advise you in advance, outline the nature and amount of the fee, and seek your approval before any work proceeds.
Insurance commission (paid by insurer):
- Initial: Up to 28% of the annual premium
- Renewal: Up to 28% of the annual premium
Insurance advice fees (if applicable):
If we receive no commission and you still wish to proceed, a fee amount for the service will be agreed in writing before we begin.
Conflicts of Interest and Incentives
- We are generally paid by providers for placing insurance, not by you.
- We don’t accept incentive gifts, except for occasional small seasonal gifts. We are not tied to any provider and always prioritise your best interests.
- All team members complete annual conflict-of-interest training, and we maintain a formal register. We also undergo regular external compliance audits.
- CBN NZ retains a portion of the income for professional support to us.
Our Six-Step Advice Process
- Build the client relationship
- Gather goals and information
- Analyse your financial position
- Provide written recommendations
- Implement your plan
- Ongoing reviews and updates
Duties Information
Under the Financial Markets Conduct Act 2013, we, CBN NZ, and anyone advising on our behalf are committed to:
- Giving priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests
- Exercising care, diligence, and skill in providing you with advice.
- Meeting standards of competence, knowledge, and skill as set by the Code of Professional Conduct for Financial Advice Services.
- Meeting standards of ethical behaviour, conduct, and client care as set by the Code of Professional Conduct for Financial Advice Services.
- For more details on these obligations, feel free to contact us or visit the FMA website.
Reliability History
Finsol and its advisers have no record of public discipline, convictions, civil proceedings, bankruptcy, or insolvency.
Complaints
Complaints Process
If you have a concern, contact your adviser first, who will do their best to resolve it satisfactorily.
If unresolved, contact our compliance manager or submit your complaint here.
- Anne Oldham
- complaints@finsol.co.nz
- +61 410 399 722
We’ll acknowledge your complaint within 24 hours and follow our internal process:
- Assess the issue and advise on next steps
- Request more details if needed
- Aim to resolve within 10 working days
- If more time is needed, we’ll provide updates
- We’ll contact you with the outcome via phone or email.
Please refer to https://cbnnz.nz/complaints-process/ for our full Complaints and Disputes process.
Professional Indemnity
Finsol is covered by Professional Indemnity Insurance underwritten by Dual New Zealand. Terms, conditions and exclusions apply.