Privacy Policies

Finsol Financial Services Limited complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.

The Privacy Act 2020 gives you the right to request access to your personal information held by Finsol. If you would like to access, correct, or change the collected information at any time, please get in touch with our Privacy Officer by email at compliance@finsol.co.nz. Visit www.privacy.org.nz for more details on the Act.

Changes to This Policy

We may change this policy by uploading a revised version. The change will take effect on the date we upload the revised policy.

What is Personal Information?

Personal information is information about an identifiable individual. It includes (but is not limited to):

• Name, address, and contact details
• Date of birth
• Occupations and employment history/details
• Payment details
• Education and qualifications
• Financial information
• Testimonials and feedback
• Evidence of source of funds or source of wealth (in some cases)

How We Collect and Use Your Information

When you deal with us, you consent to us using, disclosing, and handling your personal information in accordance with this privacy statement. We never pass on your personal information to any third party without your approval.

We collect your personal information so we can:

• Verify your identity.
• Provide services and products to you.
• Market our services and products to you, including contacting you electronically (e.g., by call, text, or email).
• Improve the services and products that we provide.
• Respond to communications from you, including complaints.
• Protect and/or enforce our legal rights and interests, including defending any claim.
• fulfill any other purpose authorised by you or the Act.

Consequences of Non-Disclosure

If you do not provide the information required, it may affect our ability to provide you with our services. You are responsible for supplying us with all relevant information promptly, including all information that may be relevant to an insurer’s assessment of a claim or a risk for which you have asked us to arrange insurance cover.

Important: If you misrepresent or fail to disclose information, your policy could be invalidated. In addition, your insurer may not pay any claims under your policy in this instance.

Storage and Security

We will only retain personal information as long as it is required for the purposes for which the information may lawfully be used.

We take all reasonable steps to protect your personal information from any loss, unauthorised access, or other misuse.

Cloud Storage: All personal information you provide to Finsol is held on file and in the secure SharePoint cloud. We do not keep any paper files.

Security Measures: Our cloud-based storage, CRM software, and email have secure two-factor authentication.

Encryption: All data handled in our software is encrypted in transit and during storage and can only be accessed over secure network connections.

Backups: All data stored online is backed up and can be retrieved in the event of data loss or corruption.

Disclosure of Your Personal Information

We respect and protect the privacy of your personal information at all times. We may disclose your personal information to:

• Other companies or individuals who assist us in providing services (such as mailing houses, hosting and data storage providers, specialist consultants, and legal advisers).
• Product providers (such as lenders and insurance companies).
• Financial advisers and financial advice providers who may use our services.
• Companies that perform checks on our behalf (such as compliance reviews and audits).
• Databases used to verify identity (including the NZ Department of Internal Affairs and NZ Transport Agency).
• Courts, tribunals, and regulatory authorities (such as the FMA and Ministry of Justice).
• The Office of the Ombudsman or the Office of the NZ Privacy Commissioner.
• The Human Rights Commission (where a complaint relates to discrimination).
• CERT NZ (to assist with the management of a privacy breach).
• Overseas privacy regulators (where a complaint relates to an overseas agency).
• Government, law enforcement, or statutory bodies as required by law.
• Anyone else to whom you authorise us to disclose it.

Data Breaches

Our Privacy Officer has processes and systems in place in the unfortunate event of a data breach. If such an event occurs, we will promptly identify, report, and examine the personal data breach.

Accessing and Correcting Your Information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm your identity.

To request access or corrections, please contact us:

• Email: compliance@finsol.co.nz
• Phone: 0800 346 765
• Mail: Privacy Officer, 9 Customs Quay, Ahuriri, Napier 4110

Internet Use & Cookies

• Security: While we take reasonable steps to maintain secure internet connections, providing personal information over the internet is done at your own risk.
• External Links: If you follow a link on our website to another site, the owner of that site will have its own privacy policy. We suggest you review their policy before providing personal information.
• Cookies: We use cookies to monitor your use of the website. You may disable cookies in your browser settings, though this may limit website features.
• Monitoring: We may use third-party services to monitor the use of our IT systems to prevent unauthorised access or attacks.
• Website Terms of Use & Disclaimer
  General Nature of Information
  The information provided and services described on this website are of a general nature and are not intended to be personalised financial advice.

No Warranties and Limitation of Liability

While every effort is made to ensure the information on this website is up-to-date and correct, Finsol makes no representations or warranties of any kind, express or implied, about the accuracy, reliability, completeness, suitability, or availability of the website or the information provided.

• Changes: Information is subject to change at any time. Finsol is under no obligation to update information or correct errors after publication.
• Past Performance: Any reference to historical information or performance is not necessarily a guide to future performance.
• User Responsibility: You are solely responsible for any actions you take or do not take by relying on such information.
• To the full extent legally allowable, the directors, contractors, associates, and staff of Finsol expressly disclaim all liability and responsibility to any person in respect of the consequences of anything done or omitted to be done in reliance upon the contents of this website.
• Note: These disclaimers do not prejudice your rights under the Consumer Guarantees Act 1993, nor exclude liability arising under statute.

Virus Protection

Although Finsol regularly updates its virus protection software, we do not warrant that the server making this website available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks to satisfy your requirements.

Linked Websites

Through this website, you may be able to link to other websites. Finsol has no control over the nature, content, and availability of those websites. We do not sponsor, recommend, or endorse anything contained on linked websites and accept no liability for any loss suffered by relying on them.

Website Availability

Finsol takes no responsibility for, and will not be liable for, any loss you may suffer due to the website being temporarily unavailable either during planned maintenance or due to technical issues beyond our control.

Intellectual Property

All materials on this website are protected by copyright and intellectual property laws and are the property of Finsol unless otherwise explicitly stated.

• Trademarks: Nothing on the website grants any licence to use any trademark without permission.
• Third-Party Copyright: Material identified as subject to third-party copyright requires authorisation from that third party to use or reproduce.
• Personal Use: Unless stated otherwise, you may access and download materials mainly for personal, non-commercial use.

New Zealand Jurisdiction

The information on this website is governed by New Zealand law and is intended only for persons within the New Zealand jurisdiction. By visiting this website, you agree to submit to the exclusive jurisdiction of the New Zealand courts.

This policy was last updated in Feb 2026